Refund Policy
Refund Policy
At MoveToBCN Relocation Services, we are committed to providing high-quality relocation and consulting support to individuals and families moving to Barcelona. Since our services involve personalized consulting, planning, and time-based work, refunds are handled under specific conditions outlined below.
Non-Refundable Services
All consultation sessions, administrative assistance, and document preparation services are non-refundable once they have been scheduled or delivered. This includes:
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Initial consultations (online or in-person)
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Relocation planning and housing search support
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Assistance with NIE, empadronamiento, or other local procedures
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Any personalized advisory packages
Cancellations
If you need to cancel a service, please contact us at least 48 hours before the scheduled time.
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Cancellations made more than 48 hours in advance may be eligible for a partial refund or service credit, depending on the stage of work completed.
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Cancellations made within 48 hours of the appointment are not eligible for a refund.
Rescheduling
You may reschedule your appointment or service at no additional cost, provided that notice is given at least 24 hours before the scheduled time.
Exceptional Cases
Refunds may be considered in exceptional circumstances such as:
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Duplicate payments
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Technical errors during online payment processing
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Cancellation by MoveToBCN due to unforeseen circumstances
In such cases, approved refunds will be processed within 7–10 business days to the original payment method.